Reservation and Cancellation Policy – Accommodation
Confirmation is made only upon receipt of full payment.
· Any refunds incur a 5% banking charge withheld from the total refundable amount.
· If cancelled up to 8+ days before arrival – refund given excluding 1st night plus 5% of total charge.
· If cancelled 7 days or less prior to arrival 100% total cost of the reservation.
· Modifications of reservations are subject to availability at the time of modifying and may be subject to cancellation charges as per this policy
· Shortening a stay after arrival is the same as cancelling within 7 days of arrival date.
· In the case of no-show, no refund will be given.
Group Reservations
· A group reservation is deemed to be any reservation of 8 or more guests.
· Any refunds incur a 5% banking charge withheld from the total refundable amount.
· If cancelled up to 31+ days before arrival – refund given excluding 1st night plus 5% of total charge.
· If cancelled 30 days or less prior to arrival 100% total cost of the reservation.
· Modifications of reservations are subject to availability at the time of modifying and may be subject to cancellation charges as per this policy
· Shortening a stay after arrival is the same as cancelling within 7 days of arrival date.
Check in is from 14:00 and Check out until 10:00. Let us know if you would like to check in earlier, we will try our best to accommodate you. Late check outs may be arranged where possible, please let us know in advance.
The reception is open daily until 8pm. Kindly notify us in advance should you require a late check in and we would be happy to arrange this.
Maximum occupancy in a room type is shown at the time of securing the reservation. Additional guests (including children) are only to be added to the reservation by prior arrangement with the lodge and may incur an additional cost.
The weekly rate applies to consecutive nights in the same room type only. A room change will result in the lesser priced room/bed for that week being free of charge.
Children (under 16 years) can only be accommodated in a private room or private dormitory and must be accompanied by an adult. Children are not allowed to be accommodated in mixed dormitories.
Children 4 years of age and under are free of charge. Children 5 years of age and older must have a bed booked for them.
Payment is required to obtain a confirmed reservation. Please read the cancellation policy before making a reservation request.
In case that there is an accessibility request (i.e. wheelchair accessible room), please contact us before submitting the reservation.
Room Rates may change without notice and may vary for special events except for confirmed reservation (payment secured).